Operations Trainer

Summary

Join California Closets as an experienced and engaging trainer to lead the onboarding of our Operations team to a Salesforce platform. This role involves training company-owned and franchise locations, as well as corporate team members. You will equip users with the necessary tools for success, providing guidance and support. The position demands cross-functional collaboration, strong facilitation skills, and the ability to develop training content while meeting business objectives. A proactive approach and innovative mindset are crucial for success. You will lead virtual training programs, knowledge-sharing sessions, and provide support to various teams. This role also includes training subject matter experts to deliver content and lead feature rollouts.

Requirements

• Skilled in facilitation
• Ability to develop training materials and work collaboratively to form a cohesive program taking into consideration the various learning styles
• Must possess strong critical thinking, problem solving, time management, and organizational skills with the ability to work under pressure
• A confident communicator - clear, professional written, verbal and interpersonal communication skills

Responsibilities

• Work to meet training and implementation timelines
• Lead a virtual training program with various audiences
• Lead knowledge sharing sessions and/or feature updates with attendees
• Support the various teams by answering questions and documenting issues
• Leading the charge to ensure the retail and franchisee Salesforce subject matter experts (SMEs) are prepared to deliver content and lead in feature rollouts (train the trainer)
• Provide drop-in support to business users in Salesforce office hours
• Provide effective communication to all stakeholders in collaboration with the Director of Communications
• Manage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success
• Promote Salesforce adoption through attendance at in-person events. (No more than one per month)

Preferred Qualifications

Previous experience and knowledge of Salesforce platform a plus but not required