Order Management Specialist

Summary

Join KnowBe4 as an Order Management Specialist and ensure the accuracy and quality of all invoices and purchase orders. You will be responsible for processing orders, communicating with customers regarding payments, and providing access to the KnowBe4 console. This role requires strong communication, organizational, and time management skills. KnowBe4 offers a fun and engaging work environment with various benefits, including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more. The position requires a high school diploma or GED and experience with various software and web browsers. Fluency in multiple languages is preferred.

Requirements

• High School diploma or GED
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills

Responsibilities

• Review and validate all order paperwork submitted to ensure completeness and accuracy
• Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
• Provide customers with access to the KnowBe4 console
• Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
• Upload Tax Certificates
• Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
• Enter and process all incoming orders accurately and timely
• Add single courses to consoles
• Create Multi Tenant consoles for customers with child accounts
• Move clients under their MSPs Bulk console
• Apply presale payments to invoices

Preferred Qualifications

Fluent in multiple languages

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code