Vendor Management Specialist

Summary

Join One Kings Lane as a Vendor Management Specialist and optimize vendor operations, ensuring seamless communication and compliance. Act as the primary liaison between vendors and internal teams, resolving issues and monitoring performance. Leverage data-driven insights to mitigate risks, enhance efficiency, and improve vendor relations. Contribute to better service delivery and customer satisfaction by facilitating new vendor onboarding, maintaining accurate records, and generating performance reports. Develop tools and processes to streamline operations and drive process improvements. This role requires strong analytical and communication skills and experience managing vendor relationships.

Requirements

• Experience managing vendor relationships, resolving issues, and acting as a primary liaison between vendors and internal teams
• Strong analytical and reporting skills, with the ability to track KPIs, generate performance reports, and identify operational risks and trends
• Proven ability to improve compliance, streamline processes, and implement tools or automation to enhance efficiency
• Detail-oriented approach to managing vendor onboarding, compliance documentation, and maintaining accurate records
• Collaborative, customer-focused mindset with excellent communication skills to support cross-functional teams and drive continuous improvement

Responsibilities

• Act as the main contact for vendor communications, issue resolution, and process updates
• Manage vendor compliance, chargebacks, dispute forms, and returns
• Oversee vendor and shipping carrier performance, addressing issues with packaging, claims, and shipping holds
• Facilitate new vendor onboarding and maintain accurate vendor records
• Support Customer Care and buying teams with operational data and vendor calls
• Escalate and coordinate solutions for vendor-related operational challenges
• Generate and distribute weekly reports on open orders and vendor performance
• Maintain vendor scorecards, track KPIs, and conduct audits to identify risks and trends
• Develop tools and processes (like a vendor "Cheat Sheet") to streamline operations and improve efficiency
• Assist in renegotiating vendor policies, implement automation for claims, and drive process improvements for better service delivery and customer satisfaction