Order Management Specialist

Summary

Join Skillsoft's Order Management Operations Department as an Order Management Specialist. Analyze agreements in IronClad and input customer contracts into PeopleSoft. Ensure compliance with Skillsoft policies and procedures. Work independently and communicate effectively with various teams. Resolve contract/data entry and invoice issues. Contribute to both individual and team projects. The ideal candidate will have proven experience with software contracts and strong problem-solving skills.

Requirements

• Proven experience working with software contracts
• Windows XP, Excel, Word
• Excellent verbal and written communication skills
• Ability to work with little or no supervision
• Strong problem-solving skills
• Ability to multi-task
• Ability to work in a team environment
• Customer Focused – personally demonstrate that both external and internal customers are high priority by identifying and responding to their needs in a highly efficient manner
• Initiative – recognize opportunities and take action to capitalize on them by looking for new and productive ways to make an impact
• Innovative Thinking – embrace and champion new ideas, and encourage others to do likewise
• Building Organizational Commitment – demonstrate dedication, loyalty, and an appreciation for the company. Convey a high-level of understanding for all employees while helping to ensure that their needs, and those of the organization, are met
• Associates degree preferred, or equivalent experience

Responsibilities

• Accurate and prompt analysis of agreements; confirm terms, values, products, pricing, and other contract-related matters are compliant with company guidelines and policies; work alongside Pricing, Negotiations, Revenue, Billing, Receivables, and Sales teams to rectify any issues that may arise
• Accurate and prompt entry of contracts and customers into PeopleSoft; this includes business units, products, pricing, term dates, deferred dates, commissions, titles, site id’s, line statuses, referrals, the correct spelling of customers’ names, contacts, addresses, zip codes, countries, etc
• Accurate and prompt delivery of invoices to internal and external customers
• Understanding of basic accounting and revenue principles to restructure contracts according to company guidelines and procedures
• Direct order notifications to Order Administration, Professional Services, and Sales teams
• Research and resolve contract/data entry and invoice issues that arise from our various internal departments and our global customer base
• Other duties as assigned