Order Operations Specialist

Summary

Join Docker, a remote-first company experiencing exponential growth, as a member of the Order Operations team. You will ensure orders are accurately processed and booked, provide quoting and operational support to the Revenue organization, and contribute to process improvement initiatives. This role requires 1-3 years of experience in a similar capacity, proficiency with SFDC, and a strong attention to detail. You will work collaboratively with various teams, including Finance, Accounting, and Sales Operations, to streamline processes and enhance efficiency. Docker offers a comprehensive onboarding experience, competitive benefits, and opportunities for professional development.

Requirements

• 1-3 years of experience in an individual contributor role supporting a Revenue organization in Sales Operations, Order Operations or Revenue Operations
• The ability to thrive in a fully remote environment
• Experience with SFDC
• Acute attention to detail and the ability to closely follow policies and instructions
• Ability to work flexible hours around busy periods of month, quarter or year ends
• Comfortable working in an environment with a sense of urgency with ambitious work ethic - you love seeing the impacts of your work reflected in the success of your team
• Problem solver - ability to identify areas of improvement and need to be able to find solutions independently and effectively
• Can work well in team settings and help drive efficiency

Responsibilities

• Be a member of the Order Operations team that is focused on ensuring orders are closed won and booked in our systems per our company policies
• Offer quoting and general order operations support including working through system issues, providing guidance and answering general questions to the Revenue organization
• Assist with creating Revenue facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes
• Work with Finance and Accounting for non-standard booking issues and closely align on exceptions to the standard processes
• Support the Partner organization with the AWS or other Partner pricing, bids and deal registration processes
• Actively participate in documenting Order Operations process to identify manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes
• Assist with developing standard Order Operations processes; identifying manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes. Work directly with the SFDC/Business Applications team to implement system solutions aligned to automation
• Continue to support manual clean up efforts in SFDC working closing with the Sales Operations team as the company evolves and scales beyond the current manually intensive approaches to keeping records and data clean in our systems
• Work on ad-hoc quarterly initiatives and OKRs that are focused on scaling out our operational processes

Preferred Qualifications

Both startup and publicly traded company experience preferred

Benefits

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country