Outbound Specialist

Summary

Join Sword Health, a rapidly growing AI-powered healthcare company, as an Outbound Specialist. You will play a crucial role in converting leads into members, guiding them through enrollment, and providing exceptional support. This position requires strong communication and sales skills, along with proficiency in various technologies. You will collaborate with internal teams to ensure comprehensive member support. Sword Health offers a stimulating environment, competitive salary, career development opportunities, flexible work arrangements (remote or hybrid), and a comprehensive benefits package including health insurance, paid time off, and wellness programs. The company is committed to its mission of freeing people from pain and offers a supportive and collaborative team environment.

Requirements

• Excellent verbal communication and interpersonal skills
• Professional and courteous phone manner
• Ability to persuade and influence others
• Strong organizational and time management skills
• Ability to handle rejection and maintain a positive attitude
• Proficient in using computers and relevant tools (e.g., Zoom Workplace, Excel, Jira, Slack, Notion)
• High school diploma or equivalent

Responsibilities

• Drive Enrollments: Reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed
• Use Effective Closing Techniques: Apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants
• Deliver Outstanding Customer Interactions: Engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience
• Collaborate with Internal Teams: Work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support
• Leverage Technology Effectively: Utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes

Preferred Qualifications

• 2+ years of experience in outbound calling, telemarketing, or sales
• Bachelor's degree

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family