Outreach Specialist

Summary

Join Nest Health as a per diem Telephonic Outreach Specialist and play a vital role in connecting prospective members with our comprehensive healthcare services. You will conduct outbound calls, educate potential patients about Nest Health's unique model, and guide them through the enrollment process. This role requires strong communication and active listening skills, along with the ability to navigate objections and meet performance metrics. You will leverage your experience in telephonic outreach, sales, or customer service to build trust and facilitate access to care for eligible individuals. Nest Health offers a remote work environment, competitive compensation and incentives, and opportunities for professional growth within a mission-driven organization. We are seeking a motivated, empathetic, and goal-driven individual to join our team.

Requirements

• 1-2 years of experience in a telephonic outreach, sales, customer service, or healthcare role
• Strong verbal communication and active listening skills with empathetic and patient-centered approach
• Ability to handle objections and engage in persuasive yet ethical conversations
• Comfortable working in a goal-oriented environment with performance metrics
• Experience with CRM systems (Salesforce preferred) and telephony software
• Basic understanding of healthcare services, patient engagement, and care coordination

Responsibilities

• Conduct Outbound Calls to potential patients and families to introduce Nest Health's services
• Engage and Educate individuals about the benefits of Nest Health’s in-home and virtual care model
• Navigate objections effectively, address concerns, and provide personalized solutions
• Document all interactions accurately in the CRM (Salesforce or other telephony system)
• Meet and exceed performance metrics, including call volume, engagement rate, and enrollment conversions
• Educate clients about the benefits of our services and how Nest Health care help patients address specific challenges and goals
• Collaborate with internal teams to improve outreach strategies and ensure a seamless enrollment experience

Preferred Qualifications

• Fluency in Spanish or other languages is a plus but not required
• Ability to work flexible hours as needed to reach prospective patients at optimal times

Benefits

• Mission- Driven Work: Make a meaningful impact by helping families access high-quality, personalized healthcare
• Growth Opportunities: Be part of an innovative healthcare model with room to grow professionally
• Remote Work Flexibility: Work from home with a supportive and collaborative team
• Competitive compensation & incentives: Base salary + performance-based bonuses for outreach success