Market Operations Lead

Summary

Join Pomelo Care's multidisciplinary team as a clinical pod operations lead, optimizing operations to exceed financial goals and improve patient outcomes. Lead multiple care delivery pods, ensuring performance aligns with growth targets, profitability, and clinical outcome metrics. Collaborate with various teams to establish patient engagement and outcomes goals, monitor progress, and analyze data for performance insights. Develop and implement plans to enhance performance, streamline processes, and provide cross-functional feedback. Co-lead daily huddles, fostering effective communication and collaboration. This role requires 4+ years of operations or consulting experience, ideally in healthcare or a high-growth startup, along with strong analytical skills and a results-oriented approach. Pomelo Care offers competitive healthcare benefits, generous equity compensation, unlimited vacation, and membership in the First Round Network.

Requirements

• 4+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
• Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
• Results-oriented operator
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Passionate about maternal and child health

Responsibilities

• Lead the operations of multiple care delivery pods, consisting of multi-specialty clinicians, outreach specialists, and support team members
• Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics
• Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods
• Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals
• Analyze data and metrics to gain insights into pod performance
• Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals
• Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners
• Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)