Owner Success Coordinator

Summary

Join Vacasa as a Regional Owner Success Coordinator and provide account support to a large and growing portfolio of vacation homeowners. You will assist owners with account-related questions, ensure compliance with permitting regulations, onboard new owners, and resolve revenue concerns. This role demands providing fast, professional answers to often complicated questions. You will work in a fast-paced environment, collaborating with internal departments to provide accurate information to owners. Responsibilities include revenue management, permitting compliance, onboarding, financial support, calendar management, and account program management. The position requires a home office setup meeting specific technical requirements.

Requirements

• A home office environment that includes
• A private workspace with the ability to eliminate outside distractions
• High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
• Speed test required : please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload . If your internet does not meet these requirements, you will need to upgrade prior to applying
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Ability to handle difficult conversations with professionalism and grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Attention to detail
• Impeccable follow up skills
• Minimum required typing of a 40 wpm

Responsibilities

• Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region
• Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis
• Support individual owner’s success, including
• Revenue management and property performance
• Permitting compliance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Portfolio Analysis
• Other duties, as assigned

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts