Pacs Product Specialist

Summary

Join DeepHealth as a Product Specialist and contribute to the advanced design, implementation, and maintenance of customer solutions and business applications infrastructure. You will work collaboratively with various teams and customers, focusing primarily on DICOM imaging within DeepHealth's products. Responsibilities include designing and implementing solutions, providing customer support, extracting and documenting product information, and conducting pre-sales evaluations. This hybrid role requires strong knowledge of Linux, networking, and hypervisor/containerization technologies, along with experience in scripting and database languages. The ideal candidate will possess strong troubleshooting and communication skills and familiarity with healthcare interface standards.

Requirements

• Strong knowledge of Linux OS and various distributions
• Strong knowledge of Networking concepts and troubleshooting
• Strong knowledge of Hypervisor/Containerization technology
• Familiarity and experience with scripting, data serialization, and Relational Database Languages
• Familiarity with healthcare interface standards (HL7, DICOM, etc)
• Strong troubleshooting and critical thinking skills
• Professional communication skills, to be used internally and externally

Responsibilities

• Work with various teams and technologies to design, implement, document, and support solutions for customer needs
• Integrate solutions within DeepHealth public cloud environments and the DeepHealth OS
• Provide customer support via escalations or direct contact with customers as necessary
• Extract product information from various sources and document where necessary to facilitate support
• Provide product training to Admins, and Service Training to Service-level users where necessary
• Perform Pre-Sales evaluations of customer needs and provide a Level of Effort assessment
• Coordinate with Project Managers when necessary to complete the above objectives
• Attends regular corporate meetings as requested
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, DeepHealth and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner

Preferred Qualifications

• 3+ years of experience in a similar role
• Experience in Radiology or Healthcare IT
• RHCSA or equivalent
• Experience in Public Cloud Environments

Benefits

This position is hybrid, with some attendance to the Greenville Corporate office as requested by management