Partner Success Manager

Summary

Join Gusto as a Partner Success Manager and play a pivotal role in expanding our reach within the accounting market. You will work with leading accounting firms, acting as a strategic advisor and helping them leverage GustoPro to enhance efficiency and growth. This role involves building strong relationships with key stakeholders, providing tailored training, and developing strategies to increase GustoPro adoption. You will collaborate with various teams, track key metrics, and represent the voice of GustoPro partners within the company. The ideal candidate possesses extensive experience in partner or account management, a deep understanding of the accounting industry, and exceptional communication skills. This is a high-impact role offering significant growth opportunities within a dynamic and fast-paced environment.

Requirements

• 6+ years total work experience in partner management, account management, or customer success, with a strong focus on enterprise clients
• 4+ years of experience in a customer-facing role
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs
• Exceptional communication, presentation, and interpersonal skills – you're a relationship builder!
• Empathic communication (especially listening) skills
• Strong analytical and problem-solving abilities – you're a strategic thinker
• Ability to quickly learn our product and become a credible advisor to partners
• Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
• Ability to thrive in a fast-paced, dynamic environment and embrace change
• Experience with CRM and Success software (e.g., Salesforce, Tableau) and Learning Management Systems
• A "builder" mentality – excited to help us shape the future of partner success at Gusto

Responsibilities

• Build deep relationships with key stakeholders at large accounting firms to ensure they maximize GustoPro's value
• Manage onboarding and provide tailored training to partners at large firms, focusing on their specific needs and workflows
• Develop and execute strategies to increase GustoPro adoption and engagement across large accounting firms. This includes collaborating with partner firms to develop co-branded content, case studies, and other resources that showcase successful GustoPro implementations and best practices
• Provide expert guidance to senior leadership at prominent firms on strategically leveraging GustoPro for operational efficiency and growth
• Partner closely with the Enterprise Account Management team to develop joint success plans for shared clients, ensuring seamless onboarding, ongoing support, and identification of expansion opportunities
• Partner with Sales, Marketing, and Product teams to address partner needs and provide feedback on product development
• Track key metrics for large firm partnerships and develop strategies to optimize performance and ROI
• Represent the voice of GustoPro partners within Gusto, ensuring their feedback influences product and service improvements
• Contribute to the development of tailored partner programs for large accounting firms to enhance success and strengthen the GustoPro ecosystem
• Maintain deep knowledge of the accounting industry, regulations, and GustoPro's evolving features

Preferred Qualifications

2+ years of experience working closely with sales teams is preferred

Benefits

• Our target on-target earnings (OTE) compensation for this role is $145,000/yr to $178,000/yr in Denver & most remote locations, and $171,000/yr to $209,000/yr for San Francisco & New York
• This OTE is structured with a target 80% base pay and 20% commission pay with an uncapped commission structure
• Gusto has physical office spaces in Denver, San Francisco, and New York City
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required