Partner Engagement Manager

Summary

Join Xometry as a Partner Network Manager to lead and cultivate a high-performing network of manufacturing partners. This strategic role involves optimizing partner performance, identifying and addressing performance gaps, and developing training programs to enhance capabilities. You will manage the Partner Outsourcing Group program, conduct on-site assessments, and collaborate with marketing teams. Success will be measured by key performance indicators such as on-time delivery, quality metrics, and customer satisfaction. The ideal candidate possesses extensive experience in supply chain or manufacturing, strong analytical and communication skills, and a proven ability to develop and deliver training programs.

Requirements

• Bachelor’s Degree or equivalent required
• 8+ years serving as a lead/leader in supply chain or manufacturing
• Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs
• Top-class analytical skills – understands the importance of data and acumen and converts insights to action
• Strong communication and presentation skills
• Experience in developing and delivering training programs
• Fluency with presentation, document, project management and other essential business applications

Responsibilities

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance.Focused on building trusted partnerships and predictable outcomes (quality and OTS)
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent individual Partner Performance
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction
• Lead initiatives to reduce partner churn and maintain a robust network
• Serve as the ITAR conversion leader
• Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners
• Maintain comprehensive training records and standardize partner training materials
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns

Preferred Qualifications

• Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers)
• Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others a plus

Benefits

• Health coverage
• Retirement plans
• Generous paid time off