Partner Network Manager

Summary

Join Xometry, a company connecting innovators with manufacturers, as a Partner Network Manager. Lead and manage relationships with production partners, including finding new partners, collecting information on their capabilities, and providing technical support. You will ensure efficient communication within the team and work to improve on-time delivery and quality. Solve production partner problems and act as their advocate within the company. This is a full-time remote position with flexible hours and various benefits.

Requirements

• Experience in working with partners/customers, knowledge of the basics of customer service
• Excellent knowledge of the Polish manufacturing partner market
• Education - at least a bachelor's degree (preferably in engineering)
• Driving license B (optional)
• Excellent communication skills
• High level of independence in decision making
• Ability to work in a situation of changing objectives
• Polish - native, English - proficiency, other European languages is advantage

Responsibilities

• Lead all aspects of the relationship between Xometry and production partners
• Finding new partners for defined types of manufacturing or dedicated parts. Collecting information about partners machinery, capabilities, costs
• Technical support for production partners network. Quick discovery of potential complications and quick decision making
• Efficient communication with other team members (engineers, sales, management)
• Take actions to improve on time delivery and quality from production partner side
• Helping in solving all types of production partner problems
• Partners remote support. Being a partner’s advocate within the company

Benefits

• Full-time remote job
• Working hours - 8.00am-5.00pm CET (Monday to Friday)
• Fixed rate depending on the career level
• Annual review
• Corporate Laptop
• Free corporate English language courses
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team
• We care: ongoing free of charge well-being activities for our people, charity projects worldwide
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty
• Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components