Partner Program Coordinator

Summary

Join Planet's Partnerships team as a Partner Program Coordinator and contribute to the success of our partner program. You will be responsible for creating a smooth onboarding experience for new partners, managing partner access, resolving access issues, and improving partner program processes. The role involves building and maintaining reports, ensuring data accuracy in Salesforce, tracking partner certifications, supporting contract renewals, and maintaining compliance. This is a full-time, remote position based in the US or Canada. The ideal candidate has experience with CRM tools (especially Salesforce), enjoys process optimization, and thrives in a fast-paced environment. You will collaborate with cross-functional stakeholders across sales, systems, legal, and marketing.

Requirements

• 2+ years of experience in partner operations, sales operations, revenue operations, or a similar role
• Familiar with working in a remote-first environment
• Ability to identify process improvements and implement scalable solutions that are aligned with business goals
• Demonstrated ability to manage multiple tasks simultaneously, effectively prioritize competing demands, and take initiative independently
• Proficiency in Salesforce and familiarity with partner management or CRM systems
• Excellent written and verbal communication skills to effectively influence internal, cross-functional stakeholders and manage expectations with external partner organizations
• Excellent organizational skills and attention to detail to juggle multiple priorities
• Experience working cross-functionally with technical and non-technical teams

Responsibilities

• Create a smooth and professional experience for new partners by leading onboarding communications and coordinating their initial setup
• Manage access setup for partners across various internal tools and systems
• Triage and resolve access issues by identifying problems and working with internal teams to troubleshoot provisioning challenges
• Improve the experience for future partners by identifying, prioritizing and executing on opportunities to streamline and scale core partner program processes
• Provide internal teams with the visibility they need by building and maintaining reports and dashboards on partner activity and performance
• Support data accuracy and usability in Salesforce by managing partner-related layouts and configurations
• Keep records up to date by tracking completion of required training and certifications for reseller partners
• Support partner contract renewals by managing administrative updates and documentation
• Help ensure new Planet partners meet our compliance requirements by supporting the due diligence process
• Maintain clean records of partner access and entitlements using internal systems

Preferred Qualifications

• Experience supporting partner or channel programs
• Familiarity with geospatial data, APIs, or B2B SaaS platforms
• Background working with contracts, certifications, or compliance processes
• History of maintaining and improving systems and workflows
• Experience delivering reliable and timely operational support
• Excellent documentation and knowledge management practices

Benefits

• Extended Health and Dental Coverage
• Health Spending Account
• RRSP with company contribution
• Paid time off including vacation, holidays and company-wide days off
• Remote-friendly work environment
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Quality of Life Stipend
• Equity
• Volunteering Paid Time Off