Partner Program Manager

Summary

Join the team as our next Partner Program Manager! This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey.

Responsibilities

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience
• Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs
• Collaborate with marketing to drive engagement through partner events and certifications
• Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings
• Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success
• Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments
• Contribute to strategic projects aimed at enhancing the partner experience and overall program impact
• Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency
• Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams
• Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success