Remote Partner Solutions Architect

Summary

Grafana Labs is seeking a highly skilled Partner Solutions Architect to join their team. The role involves training and supporting services delivery partners, providing technical support during deployment and post-implementation phases, collaborating with partners to design tailored solutions, creating resources for partner enablement, offering guidance and co-delivery, gathering feedback, pre-sales support, relationship management, and thought leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience as a Solutions Architect, with a focus on training and supporting services delivery partners
• Strong understanding of complex software architectures, integration patterns, and cloud technologies
• Exceptional communication and interpersonal skills, with the ability to effectively train and support partners
• Experience with software implementation, deployment, and troubleshooting
• Ability to work independently and manage multiple projects simultaneously
• Willingness to travel as needed to meet with partners and attend industry events

Responsibilities

• Partner Training and Certification: Develop and deliver comprehensive training programs for services delivery partners to enhance their understanding and proficiency in utilizing our software
• Technical Support: Provide ongoing technical support to partners during the deployment and post-implementation phases
• Solution Design Assistance: Collaborate with partners to understand their specific requirements and provide architectural guidance to design tailored solutions that align with Grafana Labs' software capabilities and best practices
• Resource Development: Create and maintain detailed documentation, training materials, and technical resources to support partner enablement
• Implementation Guidance and Co-Delivery: Support partners in the implementation of our software solutions, offering hands-on assistance and expert advice to ensure smooth and efficient deployments
• Feedback Loop: Act as a conduit between partners and internal teams, gathering feedback and insights to inform product development and enhancements. Advocate for partner needs and contribute to the continuous improvement of our software offerings
• Pre-Sales Support: Present the services partner program to potential partners
• Relationship Management: Build and maintain strong, trust-based relationships with services delivery partners. Regularly engage with partners to understand their challenges, celebrate their successes, and identify opportunities for further support and collaboration
• Thought Leadership: Represent Grafana Labs at industry events, conferences, and webinars. Share knowledge and insights through blog posts, whitepapers, and other thought leadership content

Preferred Qualifications

• Experience with Kubernetes, Automation tools, Grafana, Prometheus, Loki, and other Grafana Labs technologies
• Knowledge of observability, monitoring, and logging solutions
• Familiarity with agile development methodologies and practices
• Certifications in relevant technologies or methodologies (e.g., AWS Certified Solutions Architect, TOGAF)

Benefits

• Competitive salary and comprehensive benefits package
• Professional development and growth opportunities