Abridge is hiring a
Partner Success Director

Summary

The job is for a Partner Success Director at Abridge, a healthcare AI company. The role involves ensuring customer satisfaction, adoption, and expansion of the company's solutions by building relationships with clinicians and key stakeholders, providing support, guidance, and training, identifying expansion opportunities, and collaborating with cross-functional teams.

Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
• 5+ years of experience working in or with enterprise health systems
• Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
• Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
• Strong problem-solving skills, with a proactive and results-oriented mindset
• Ability to multitask and manage multiple client relationships simultaneously

Responsibilities

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
• Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
• Understand user workflows, pain points, and objectives to align our solutions with their needs
• Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
• Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
• Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
• Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
• Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
• Track customer expansion metrics and contribute to revenue growth targets

Preferred Qualifications

Familiarity with CRM software and customer success tools is a plus

Benefits

• Unlimited PTO for salaried team members, plus 12 national holidays
• Comprehensive and generous benefits package: 16 weeks paid parental leave, flexible working hours, remote work environment, equity for all new employees, generous equipment budget for your home office setup ($1600), and more!