Remote Partner Success Executive

Summary

Join Remedy Product Studio, a rapidly scaling technology company, as a highly motivated individual with experience in partner success management to drive business growth and expand market presence through strategic collaboration and targeted marketing initiatives.

Requirements

• 5+ years. of experience in a customer success, partner management, or consulting role within the tech industry with sales and marketing experience as a huge plus
• C1 English level, with exceptional interpersonal and communication skills, capable of engage with partners at all levels (C-level executives, technical leaders, etc.)
• Proficiency in managing partner expectations, delivering feedback, and handling escalations effectively
• Ability to think critically and influence business outcomes through consulting and technical solutions
• Proven track record of managing partner relationships and growing revenue growth preferably within the tech industry
• Strong understanding of the consulting firm's core technology offerings and solutions (e.g., software development, product development)
• Strategic thinker with the ability to craft and execute impactful account plans
• Excellent organizational skills and attention to detail, crucial for managing multiple partner engagements simultaneously
• Proficiency in using Salesforce and Gmail, with a strong ability to implement and leverage automations for business efficiency
• Self-starter who is motivated and capable of working independently as well as in team settings

Responsibilities

• Act as the primary point of contact for the partners you manage, ensuring their needs are met and their experience with Remedy is exceptional
• Nurture and expand partner relationships to foster long-term partnerships and mutual growth
• Drive the growth of business relationships, expanding Remedy’s reach by identifying new opportunities and enhancing existing partnerships
• Measure and enhance customer satisfaction through a strong Net Promoter Score (NPS), quantifying the exceptional level of service we provide
• Identify and qualify potential partners within our network using the BANT (Budget, Authority, Need, Timeline) criteria to prioritize leads effectively
• Collaborate with internal teams to align marketing and sales activities with overall business objectives
• Utilize Salesforce and Gmail automations to streamline tasks and improve communication efficiency, ensuring that all partner interactions are logged and actionable items are tracked

Benefits

• Competitive compensation
• Remote first work environment
• Laptop reimbursement program
• Fixed subsidies/reimbursed expenses for Healthcare
• Fixed subsidies/reimbursed expenses for Connectivity
• Fixed subsidies/reimbursed expenses for Wellness