Remote Vice President, Partner Success

Summary

Join our team at Campspot, a company that values diverse perspectives and seeks to create an easy-to-navigate camping experience for everyone. We're looking for a highly experienced VP, Partner Success who will lead customer support, account management, and onboarding functions, providing a seamless and exceptional customer experience.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred
• 8+ years of related experience, with at least 5 years in a leadership role
• Proven track record in building and leading successful customer-facing teams
• Strong analytical and problem-solving skills, with the ability to analyze customer data and feedback to identify trends and opportunities for improvement
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other executives
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve performance objectives
• Familiarity with customer experience tools and technologies, such as CRM systems, social media platforms, and customer feedback tools

Responsibilities

• Develop and implement strategies that enhance the customer experience and drive customer retention
• Oversee customer service, onboarding, training and account management teams to achieve performance objectives and KPIs
• Drive partner engagement that results in revenue growth, market expansion, and improved profitability
• Oversee the development and implementation of partner facing processes and procedures to ensure consistency and quality
• Monitor and analyze customer feedback and data to identify trends and opportunities for improvement
• Work cross-functionally to ensure that customer feedback is integrated into product and service development
• Develop and manage departmental budget and resource allocation
• Lead, mentor, and develop direct and indirect reports to drive partner engagement and satisfaction
• Stay current with market trends, competitor activities, and industry developments to inform partnership strategies and drive innovation, fostering a culture of continuous improvement

Benefits

• Base salary: $160-200k annually, depending on experience
• Competitive benefits, including employer-paid health and life insurance, as well as dental, vision, and disability insurance options
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!