Tripadvisor is hiring a
Senior Partner Success Manager

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Tripadvisor

πŸ’΅ $135k-$165k
πŸ“Remote - United States

Summary

Join Viator, a Tripadvisor company, as a Senior Partner Success Manager (PSM) to support strategic partners in North America. The ideal candidate will have a strong business background, C-level communication skills, and ideally, a deep understanding of the experiences landscape.

Requirements

  • 5+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
  • Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
  • Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
  • Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
  • Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
  • Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
  • Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools

Responsibilities

  • Act as the main contact for large global partners, ensuring satisfaction and retention
  • Use data to shape decisions that boost partner performance and revenue
  • Anticipate the demand needs of large e-commerce and travel platforms to identify growth
  • Collaborate closely with client executives to influence strategies that drive growth
  • Organize and implement strategic account planning processes to engage senior client levels, identifying opportunities and challenges
  • Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners

Benefits

  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
  • Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
  • Travel perks. We believe that travel is employee development, so we provide discounts and more
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
  • Health benefits. We offer great coverage and competitive premiums

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