Senior Partner Success Manager

Summary

Join Viator, a Tripadvisor company, as a Senior Partner Success Manager (PSM) to support strategic partners in North America. The ideal candidate will have a strong business background, C-level communication skills, and ideally, a deep understanding of the experiences landscape.

Requirements

• 5+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
• Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
• Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
• Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
• Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools

Responsibilities

• Act as the main contact for large global partners, ensuring satisfaction and retention
• Use data to shape decisions that boost partner performance and revenue
• Anticipate the demand needs of large e-commerce and travel platforms to identify growth
• Collaborate closely with client executives to influence strategies that drive growth
• Organize and implement strategic account planning processes to engage senior client levels, identifying opportunities and challenges
• Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
• Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums