Client & Partner Success Manager

Summary

Join Reincubate's Commercial team as a Client & Partner Success Manager and contribute to the success of Camo, a video app. You will provide high-touch support to partners, acting as a liaison between them and internal teams. The role requires strong communication, organization, and relationship-building skills. Experience in managing software or technical partnerships is a plus but not essential. The position is fully remote within the UK timezone. Reincubate offers excellent benefits, including paid vacation, flexible hours, remote work, share options, healthcare, and professional development allowances. The ideal candidate is proactive, highly organized, and adept at creating clarity from complexity.

Requirements

• Have excellent communication skills and are comfortable navigating technical discussions
• Can confidently advocate for partner needs while staying sympathetic to competing priorities and the wider business context
• Are exceptionally organised, adept at managing multiple priorities and consistent in following through
• Are engaging, energising and empathetic; you care deeply about providing a delightful experience
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

Responsibilities

• Build high-trust partner relationships through clear, value-driven communication and action
• Serve as the primary point of contact for inbound partner communication across all channels
• Monitor all client-related projects, updates, and deadlines and work closely with internal teams to ensure deliverables are on track
• Advocate for partners internally and keep teams aligned on client priorities and expectations
• Prepare reports that provide visibility on project progress, client sentiment, and relevant KPIs

Preferred Qualifications

Experience of managing software or technical partnerships

Benefits

• 25 days’ paid vacation
• Flexible hours
• Remote work
• Share options
• Healthcare
• Matched pension contribution
• Home-office & professional development allowances