Partner Success Manager

Summary

Join Orgvue as a Partner Success Manager and empower our partners to deliver successful client engagements by increasing project volume and driving technology adoption. You will manage all aspects of day-to-day joint alliance plans with strategic partners, including onboarding, project delivery, and enablement. The ideal candidate possesses a Change Management consulting background, excels with data and problem-solving, and enjoys working with diverse stakeholders. You will co-create and oversee training plans, manage partner-specific Orgvue tenants, and prepare regular reporting. This role requires strong project management, presentation, and problem-solving skills, along with a commercial mindset and technical literacy. Orgvue offers a supportive and collaborative environment with various benefits.

Requirements

• You will come from a Change Management consulting background
• You’re excellent with data and comfortable problem solving with our customers in the Org Design and Workforce Planning space
• You want to make a fundamental difference to some of the largest organizations and household names
• You love wearing multiple hats, working in fast-paced environment, and taking on difficult challenges
• You enjoy working across a variety of stakeholders (both internal and external)
• You don't get flustered easily. If you don't know the answer, you'll dig until you find it
• Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines
• Minimum of 3 years’ experience in management consulting roles, preferably in the human capital, talent or Organisation Design consulting space
• Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs
• Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
• Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
• Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
• Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions

Responsibilities

• Manage all aspects of day-to-day joint alliance plans with our strategic partners, including
• Partner onboarding and project delivery
• Orienting our strategic alliance partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
• Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc
• Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions
• Partner enablement
• Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
• Deliver basic training to partner users (analysis, modelling, admin)
• Coordinate with other stakeholders, including technical account management resources and advisory resources, to plan and deliver training for advanced solutions, where necessary (activity, competency, workforce planning)
• Manage and execute core deliverables to the Alliance on a weekly, monthly, quarterly basis; for example
• Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
• Setting up a community of practice within a partner environment
• Partner management
• Support Alliances in defining and managing joint alliance plans across three key dimensions: go to market, product development, project delivery and enablement
• Coordinate with Partner Success and Alliances team to establish goals and milestones for individual partners within region
• Manage day to day operational activities with the partner, including alliance plan management and Orgvue tenant management across active projects
• Prepare and review regular reporting of tenant consumption, usage trending, issue escalation
• Manage impacted internal stakeholders and extended team members that are needed to support aspects of the joint alliance plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
• Work with Sales team to qualify conversions of partner projects to direct license agreements
• Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans
• Work with Alliances to identify opportunities for new commercial models and opportunities to grow partnerships
• Partner Program Development
• Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example
• Case studies for practitioner training and development
• Sales Training for Partners
• Identify and support development of centralized standard assets based on needs identified at the region/account level
• Contribute to the continuous development and improvement of the partner program

Preferred Qualifications

Minimum of 2 years’ experience as a user of Orgvue

Benefits

• Remote or hybrid working (1 day a week) if located near our Philadelphia office
• 5% matched 401k
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Summer Fridays (half day Fridays for the months of July and August)
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
• Annual discretionary bonus