Partner Success Manager

Summary

Join Constant Contact as an Indirect Partner Success Manager and build strong relationships with business partners to drive mutual success. You will be responsible for onboarding, training, and supporting partners, monitoring performance, and collaborating with internal teams. This role requires proven experience in account or partner management, strong communication skills, and proficiency with CRM tools. Constant Contact offers a competitive compensation package, including health and welfare benefits, paid time off, and a hybrid work model. Opportunities for career growth and professional development are also available. The ideal candidate will be customer-focused, strategic, adaptable, and proactive.

Requirements

• 2+ years of proven experience in account management, partner management, and or customer success
• Strong interpersonal and communication skills
• Analytical mindset with the ability to use data to drive decisions
• Excellent problem-solving and conflict-resolution abilities
• Proficiency with CRM tools (e.g., Salesforce, Tableau, Churnzero, and other relevant technologies)
• Ability to manage multiple projects and prioritize tasks effectively

Responsibilities

• Build and maintain strong, long-lasting relationships with partners
• Act as the primary point of contact for assigned partners
• Understand partners' business goals, challenges, and opportunities
• Retain and renew existing partnerships
• Facilitate a seamless onboarding process for new partners
• Provide ongoing training and support to help partners effectively leverage the company’s products or services
• Monitor partner performance metrics and KPIs
• Identify opportunities for improvement and growth
• Collaborate with partners to develop and execute strategies for achieving goals
• Work closely with internal sales, marketing, product, and customer support teams to address partner needs
• Serve as an advocate for partners within the organization
• Address and resolve any conflicts or issues that may arise with partners
• Ensure all concerns are handled promptly and professionally
• Help develop long-term strategic plans with partners
• Ensure alignment with the company’s objectives and market trends
• Provide regular updates and reports to stakeholders on partner performance and satisfaction
• Analyze data to identify trends and make informed recommendations

Preferred Qualifications

Preferably in a customer success role

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities