Partner Success Manager

Summary

Join Thumbtack's Success Team as a Customer Success Manager and become the primary post-sale contact for high-value professionals. Leverage your in-depth knowledge of Thumbtack's platform and understanding of client goals to drive adoption and usage. Demonstrate product features, ensure best practices, and serve as a trusted advisor. You will build and execute account plans, introduce new features, propose expansion opportunities, and translate client feedback into product requirements. This role requires strong communication, data analysis, and presentation skills. The position offers a competitive salary and the opportunity to make a significant impact.

Requirements

• Bachelor’s degree and 3+ yrs proactive, customer-facing/Success management experience preferred OR 5+ years of relevant customer-facing/Success management experience required
• Experience managing a portfolio of accounts and met or exceeded revenue target
• Demonstrated ability to build strong customer relationships and deliver a customer-centric solution
• SFDC experience a must
• Experience with analyzing data, deriving and communicating insights
• Ability to create basic reports in Google Sheets and basic presentations in Google Slides, along with general Google Suite knowledge

Responsibilities

• Understand your professional’s strategic goals and challenges and support them to extract the full value of their Thumbtack experience by providing appropriate education, actionable advice, useful content, and clear communication as needed
• Based on pro-health (customer-health) and market indicators, prioritize your outreach efforts to mitigate churn and position for revenue growth
• Build and execute on account & action plans
• Introduce new product features and drive adoption of those features
• Propose expansion opportunities to meet the professional’s growth targets
• Translate pro feedback into product requirements
• Have strong knowledge of the Thumbtack platform, always staying up-to-date on the latest product updates understanding how this impacts pros in your portfolio

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000 - $154,000
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $114,800 - $149,000
• For candidates living in all other US locations, the expected salary range for this role is currently $110,500 - $143,000
• #LI-Remote