Partner Success Manager

Summary

Join Mercury's Partner Success team and help manage external partners and internal partnerships team operations. You will collaborate with various teams, execute team initiatives, drive partner activations, manage projects, report analytics, and provide top-tier customer service. The role involves working with diverse partners, including startups, VCs, and more, using various communication channels. Willingness to travel up to 20% is required. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have a bachelor’s degree or equivalent experience
• Experience with managing multiple projects for both internal and external parties
• Experience implementing systems and processes for internal teams
• Familiarity with project and sales management software such as Asana, Salesforce, Notion, Linear, Dato, etc
• Have great written communication skills
• Excited to work in a high-paced environment
• Pay extremely close attention to detail
• Work efficiently and independently, but know when to ask for help
• Understand how to prioritize your work and keep an organized, clean inbox
• Have excellent critical thinking skills and enjoy problem-solving
• A desire to improve both internal and external processes and products
• Delight in providing an exceptional customer experience
• Be curious about the US banking system

Responsibilities

• Work closely with the partnership team to execute on team-wide initiatives and opportunities
• Drive pre-event and post-event activations for the partnership team
• Drive new partner activation and onboarding
• Project management
• Reporting daily, monthly, and quarterly analytics to our partners
• Work internally with strategic partner managers, customer support, revenue operations, compliance, onboarding, sales, marketing, and relationship management teams on behalf of our partners and their referrals
• Work with different types of partners and their referrals that include, Startups, Communities, VCs, Accelerators, Incorporators, Affiliates, Accountants, and more
• Provide top-tier customer service for both our partners and our partner referrals
• Communicate with both partners and their referrals via Slack groups, personal email, our internal ticketing system, and phone calls
• Work through an email inbox in our ticketing system
• Willingness to travel and attend partner events (up to 20% travel)

Benefits

• Base salary
• Equity (stock options)