Partner Success Manager

Summary

Join Employment Hero as a Partner Success Manager and strategically manage relationships with core partners/resellers. You will provide them with the tools and know-how to grow their business through reselling Employment Hero solutions. The focus is on post-sales engagements and experiences for key partnerships, measured by partner performance, engagement, and ecosystem health. Key responsibilities include strategic partner management, partner onboarding and enablement, partner success, issue resolution, and team leadership. You will need leadership skills, a growth mindset, strategic problem-solving abilities, commercial acumen, analytical skills, strong communication, and the ability to influence others. Employment Hero offers remote work flexibility, cutting-edge tools, a collaborative environment, ESOPs, and various benefits including generous paternity leave, subsidized egg freezing, a WFH office expense budget, and excellent learning and development opportunities.

Requirements

• Lead with a clear vision and drive high performance team and influential cross functional leadership
• Ability to adapt to changing market conditions and business priorities and demonstrated commitment to continuous learning and improvement
• Ability to ask the right questions, challenge the status quo, diagnose complex situations and anticipate future challenges for long term risk management and success
• Understand and apply business and financial principles to make sound decisions with ability to understand and apply market context to contribute to Employment Hero and our Partners success
• Supporting claims with facts, data and reasoning
• Expressing thoughts and information clearly while focusing on the essential message for engaging and compelling storytelling
• Build credibility by demonstrating expertise and trustworthiness

Responsibilities

• Strategically manage the relationships with core partners/resellers by providing them with the tools and know-how, to grow their business through the reselling of Employment Hero solutions
• Manage a robust book of resellers: develop account plans and conduct regular business reviews to track progress and address challenges (product, training, certification)
• Cultivate strong and positive relationships with partners, serving as their main point of contact for inquiries, support, and collaboration
• Partner with implementations teams who will develop standardised implementation methods and playbooks for partners
• Develop reseller onboarding/training plans and facilitate the smooth execution, providing them with the necessary resources, training, and documentation for success
• Implement a reseller certification program that provides resellers with a path to get the most from being an Employment Hero reseller
• Ensure partners are proficient in Employment Hero's products, services, and sales processes
• Execute partner enablement plans that empower partners to effectively sell and support solutions
• Facilitate training plans to support partners enhance their product knowledge and skills
• Leverage the relationship to drive a feedback loop back to Employment Hero, in order to drive continuous improvements and refinements to the partner program and reseller experience
• Define and track key performance indicators (KPIs) to measure partner success and identify areas for improvement
• Implement strategies to improve partner satisfaction and support the partner community
• Act as a liaison between partners and internal teams (e.g., product, support, implementations and finance) to address and resolve issues, challenges, or disputes
• Escalate complex issues to appropriate internal stakeholders and ensure timely resolution
• Proactively identify and mitigate potential risks to the partnership
• Lead, coach, and mentor other partner reseller managers to maintain a high level of motivation, performance and professionalism
• Set clear performance expectations, conduct regular performance evaluations, and provide ongoing feedback to team members
• Foster a collaborative and positive team culture that prioritises customer-centric values

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous paternity leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities