Partner Success Strategist

Summary

Join FreeWill, an award-winning social-good startup, as a Partner Success Strategist and play an integral role in accelerating our work supporting nonprofits nationwide. This full-time, remote position offers a competitive salary ($65,000-$72,000) with stock options and full benefits. You will produce outstanding fundraising results for nonprofits, build strong relationships with partners, identify and address challenges, and ensure scalable processes. The role involves onboarding new partners, leading regular meetings, tracking partner campaigns, providing marketing support, and reporting key metrics. FreeWill values focus, joy, kindness, and courage. We offer a fast-paced environment and encourage applications from diverse candidates, even if you don't meet every requirement.

Requirements

• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment
• Smarts, tenacity, and kindness

Responsibilities

• Produce outstanding fundraising results for nonprofits
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Maintain relationships year over year through renewals and upsells to provide more value to partners
• Onboard and launch new partners to set the tone for an interactive and successful partnership
• Lead regular meetings and other communications with partners to ensure that goals are understood, met and exceeded
• Work across multiple teams to create and follow systems to track partner campaigns and progress with FreeWill; identify patterns and provide insight on best tactics
• Provide marketing support to partners based on established best practices and adjust approach as new developments occur. Work closely with content/marketing team to portray partner needs and collaborate for the best product
• Report key metrics and updates to partners on a daily and monthly basis
• Communicate with partners about new FreeWill developments and proactively offer value
• Stay on top of latest nonprofit fundraising and customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Preferred Qualifications

Experience working on a SaaS customer success team and/or in the nonprofit fundraising space is a plus

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents