Customer Success Strategist

Project Growth Logo

Project Growth

πŸ“Remote - Worldwide

Summary

Join Scale Army as a Customer Success Strategist and elevate client relationships. You will onboard new clients, identify upsell opportunities, and continuously engage with them to meet their evolving needs. You will be a strategic partner, providing tailored staffing solutions. This role requires balancing operational needs with high-level business discussions. The ideal candidate is a proactive self-starter with excellent communication and problem-solving skills. This is a fully remote position offering competitive salary and benefits.

Requirements

  • 3-5 years in a customer success, account management, or client-facing role
  • Excellent written and verbal communication skills; ability to articulate complex ideas clearly
  • A strong understanding of business operations and the ability to speak intelligently about client needs
  • Strong organizational and problem-solving skills with the ability to address client issues efficiently
  • Familiarity with CRM systems and project management tools (e.g., HubSpot, Trello, Slack)
  • A proactive, self-starter with a positive, customer-first mindset

Responsibilities

  • Facilitate the smooth onboarding of new clients and hiring managers who are working with Scale Army for the first time. Ensure they are set up for success from day one
  • Categorize new clients into specific buckets based on their business needs and help align staffing solutions that will best support their growth
  • Work closely with the team to identify and strategize additional roles and services that can be upsold to existing clients, helping them scale efficiently
  • Regularly check in with clients to address any administrative issues, such as PTO, equipment needs, etc., following internal SOPs for resolution
  • Engage with clients in high-level business discussions, offering insights and recommendations based on your understanding of their business goals
  • Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed
  • Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps for each client to ensure a clear plan and strategy for continued success

Benefits

  • Competitive salary and benefits
  • Opportunity to work with a diverse team across various industries
  • Flexible, fully remote role
  • Room for growth and career advancement

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs