Senior Director, Technical Product Management

Summary

Join the Global Cloud Services organization and lead the Technical Product Management team, bringing expertise in leading the product strategy for Public Cloud markets and Global Public Sector customers. Work with experienced professionals to create and capture immense value. Evolve and execute strategic customer markets in conjunction with the Global Public Cloud strategy to scale ServiceNow. This highly collaborative role involves working across the globe and with all business units. You will work closely with stakeholders to understand requirements and technical governance standards, leveraging industry trends and best practices to build roadmaps. Ensure the product management team is set up for successful execution and provide leadership for deeply technical projects.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Strategic and business mindset, experience in product strategy demonstrating customer value and shareholder outcomes
• Experience, comfort and demonstrated results in leading an “overlay” product management function. This requires directly driving the requirements and roadmap for the areas that are specific to regulated/regional markets and hyperscaler platforms, and managing through influence when platform/application investment is required to achieve the desired result
• Exceptional people leadership, communication, and stakeholders' management through influence, logic and empathy
• Entrepreneurial drive: self-starter, able to navigate high degree of uncertainty
• Strong prioritization skills and discipline to focus on high impact activities
• 10+ years of enterprise application product management experience – at least 5 years in SaaS. Ideally ServiceNow Platform
• 5+ years of experience with AWS, Azure, or GCP (having more than one is ideal)
• 5+ years of experience in formulating high level product and GTM strategy
• Excellent written and verbal communication skills, incl. compelling on stage presentation persona
• Ability to be both hands on as well as driving a team to innovate at scale
• Excellent leadership skills, with the ability to set a vision and energize teams towards a common mission
• Successfully led multi-level product organizations

Responsibilities

• Develop strategy and business cases, create and execute multi-year roadmaps focused on how to bring the ServiceNow experience to regulated/regional environments and hyperscaler partners
• Lead a team of product managers, business analysts, and strategists globally while partnering with cross functional teams including outbound product management, engineering, and architecture to formulate product strategy and execute on product roadmap
• Engage business and product stakeholders across the company, get buy-in, manage communications, expectations and dependencies
• Define key business and product success metrics and outcomes. This requires deep understanding of the ServiceNow experience, and data driven perspective to prioritize how/if it needs to modified to bring the experience regulated/regional markets and hyperscaler platforms
• Ensure data residency, data compliance, sovereignty, cybersecurity, compliance, and privacy for public cloud customers
• Develop a GTM strategy by working closely with sales, finance, capacity planning, and other teams
• Establish the rigor necessary to drive effective business reviews
• Stakeholder Engagement: Act as a key liaison with senior leadership, clients, and partners to communicate vision, progress, and results
• Performance Measurement: Establish KPIs and metrics to evaluate product success, making data-driven decisions to optimize outcomes

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs