Partner Support Specialist

Summary

Join Trupanion's Partner Support team as a remote US-based employee providing exceptional support to veterinary hospitals and Territory Partners. This phone-heavy role involves managing inbound inquiries, resolving complex issues, assisting with reporting and pre-approvals, and liaising with internal departments. You will need 2+ years of customer service experience with multi-line phone systems. While veterinary hospital experience and Spanish fluency are preferred, they are not mandatory. Trupanion offers a competitive hourly rate, monthly bonuses, restricted stock units, and comprehensive benefits including full medical, dental, and vision insurance, generous paid time off, and pet insurance.

Requirements

2+ years experience in Customer Service with a multi-line phone system or in a contact center

Responsibilities

• Provide a best-in-class level of support to our partners - veterinary hospitals and Territory Partners
• Prioritize and manage inbound phone, email, fax, and follow-up activity queues
• Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims
• Assist Territory Partners with reporting
• Initiate time-sensitive pre-approvals for Trupanion Members and hospitals
• Liaise with internal departments to assist our partners and Members
• Provide level 1 technical support for hospitals utilizing the Trupanion Express application

Preferred Qualifications

• Veterinary hospital experience
• Fluency in Spanish

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Five-week sabbatical after five years of employment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards
• Monthly bonuses based on individual or team performance
• Restricted Stock Units, which vest over 4 years