Partner Support Specialist

Summary

Join Xometry as a Partner Support Specialist and play a vital role in evaluating and onboarding new manufacturing partners. You will be responsible for ensuring partners meet Xometry's qualifications, providing support throughout the onboarding process, and fostering productive relationships. This role requires strong communication, organizational, and technical skills, along with experience in customer success or account management. You will utilize various technologies, including Salesforce and Google Suite, to manage partner information and track progress. The position is remote and offers a flexible work schedule. Xometry values diversity and inclusion, creating a welcoming and positive work environment.

Requirements

• 2+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
• Fluent English
• Excellent organization, project management, and time management skills
• Positive can-do attitude
• Self-starter with the ability to work independently
• Technically proficient with an ability to utilize multiple systems, including Google Suite and Salesforce
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Effectively work cross-functionally and with a wide range of people with different skill sets

Responsibilities

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner
• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail
• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce
• Utilize Google Sheets and the Onboarding Staff App for accurate tracking
• Be comfortable with occasional high volume email and call campaigns as needed
• As a “first face” for new partners, create an enthusiastic atmosphere / promote excitement to being working with Xometry
• Verify partner addresses in google maps / street view to confirm shop location
• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams

Benefits

• Remote position
• USA holiday calendar
• Working hours: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM ET