Payroll Support Specialist

Summary

Join Help at Home as a Payroll Specialist and be the company's front-line for resolving employee payroll challenges. This remote position offers a Monday-Friday schedule (8:30 am-4:30 pm EST). As a key team member, you will investigate and resolve payroll inquiries, prepare reports, provide support to the payroll team, and upload payroll files. You will work in a metrics-driven environment, requiring excellent communication and interpersonal skills. Continuous skill development in payroll, compliance, and technology is expected. The role demands proficiency in handling a high volume of calls and prioritizing tasks effectively. This position requires a high school diploma or equivalent and at least one year of experience in customer service or payroll.

Requirements

• Proven ability to work effectively with frequent interruptions and fluctuating priorities and deadlines with demonstrated skill for detail and accuracy
• Must be cognizant of various ongoing projects and future projects affecting schedules; work flows, etc., and be able to make decisions regarding work priorities
• Effective communications skills, with ability to effectively communicate with a diverse group of people through inquiries and on the phone
• Excellent interpersonal skills including courtesy, tact and cooperative attitude
• Ability to collect, analyze, and interpret data
• Proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple projects with hard deadlines simultaneously
• High School Diploma or equivalent
• At least one year of experience in a customer service environment or payroll practitioner with systems experience

Responsibilities

• Investigate, answer, and ensure completion of inquiries through ticketing system and phone call processing
• Assist in the preparation of payroll reports
• Provide support to payroll team related to weekly payroll processing
• Upload payroll files for processing
• Must be comfortable working in a metrics-driven call center/ticketing system environment as part of a structured day
• Ability to build rapport, establish trust, and shine with professionalism
• Over the phone and in writing, your communication style is clear and easy for our employees to understand and take-action
• Support might also involve partnering with multiple business market and teams for troubleshooting and delivering a seamless employee experience
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our employees and department
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls
• Perform other related duties as assigned

Preferred Qualifications

• Bilingual a plus
• College degree a plus

Benefits

• Weekly pay with salary ranges from $20-25 hourly
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field