Partner Training Manager

Summary

Join Murmuration as their Partner Training Manager and empower community-focused organizations by developing and delivering training on their suite of products and services. You will design and facilitate training sessions for partners and internal staff, fostering a learning community and ensuring effective product implementation. This role involves collaborating with various teams, analyzing partner feedback, and contributing to the development of new training programs and marketing materials. The position offers a full-time salary, comprehensive benefits, and a flexible remote work environment. The ideal candidate possesses experience in training design, technical subject matter expertise, and strong collaboration skills. Murmuration is committed to diversity, equity, inclusion, and belonging.

Requirements

• Ability to translate technical subjects to non-technical audiences
• Experience delivering a full life-cycle of learning content design, creation, and facilitation
• Proven ability to collaborate with technical teams, such as data, product, or engineering teams, to align on goals, provide user insights, and ensure successful implementation of software solutions
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Proven track record of being a detail-oriented self-starter with strong prioritization, organization, and project management skills

Responsibilities

• Design and deliver scalable training experiences and materials on Murmuration’s software platform, Organizer, and other products and services
• Facilitate live training(s) for a diverse range of Partner audiences, including, but not limited to, in-person engagements and webinars
• Provide technical demonstrations of Organizer and Explorer for prospective Partners
• Foster a learning community for Partners and Murmuration to exchange insights
• Provide strategic and operational support in the creation of new programming for future Partner-focused learning, engagement, and networking events
• Develop a framework for tailoring training to Partners’ current knowledge and skill level and measuring Partner learning
• Analyze Partner feedback and user research to identify Partner training and product improvement needs
• Identify ways to leverage a Partner-facing center for enhanced learning and community development opportunities
• Research and apply best practices in customer education programs and training design
• Regularly train and coach Murmuration Partnership Success Managers to become power users of Murmuration’s products and services, equipping them to support Partners in implementing these tools in campaigns and programs
• Collaborate with technical teams (Data, Product, etc.) to align on training content and delivery
• Lead onboarding training for new Partnership Team members on Murmuration’s suite of products and services
• Develop use-case documentation to help Partnership Success Managers support Partners with product implementation
• Collect and represent the Partnership Team’s feedback cross-functionally to inform the development of new products
• Collaborate closely with the Product Team and technical subject matter experts to develop training content and curricula
• Support the External Affairs Team in generating Partner-centric marketing content for new and existing products and services
• Work with the External Affairs Team to develop partnership training content for the annual partner Gathering, serving as the Partnerships Team representative in overall planning

Preferred Qualifications

• Experience with political data software (e.g., NGP VAN, NationBuilder, PDI) or other CRMs, including implementing these tools or providing user support to ensure effective adoption and usage
• Interest in or experience with civic engagement, politics, or issue-based organizing and advocacy

Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
• Retirement benefits with a 5% employer match
• A flexible unlimited PTO plan
• Generous paid parental leave
• Pre-tax commuter benefits
• A company laptop
• A flexible remote work environment
• A home office setup stipend for all new employees
• Monthly reimbursement for remote work expenses
• A yearly professional development fund
• Mental health and wellness benefits through Calm and Better Help
• Yearly in-person staff retreats