Managing Partner, General Manager

Summary

Join our team as a Managing Partner to lead the launch and growth of our dessert franchise! Starting as the General Manager of our flagship location, you will oversee daily operations, team management, and financial performance. As we expand to 5+ locations, you will transition into a multi-unit leadership role, overseeing operations, performance, and profitability across all locations. This position requires strong leadership, operational expertise, and an entrepreneurial mindset. You will play a critical role in shaping the operational success of a high-growth brand, driving exceptional guest experiences, and fostering team development. This is a unique opportunity to be a key part of a growing company.

Requirements

• 5+ years of experience in restaurant or retail management, with at least 2 years in a General Manager or equivalent role
• Demonstrated ability to take ownership, drive results, and operate with an entrepreneurial spirit in a high-growth environment
• Proven track record of building, managing, and motivating teams to achieve performance goals
• Strong understanding of P&L management, labor optimization, inventory control, and operational efficiency
• Passion for delivering exceptional guest experiences and building community relationships
• Comfortable working in a fast-paced, evolving environment and managing the complexities of multi-unit growth

Responsibilities

• Oversee all aspects of day-to-day operations for the flagship location, ensuring smooth execution of processes, exceptional customer service, and adherence to brand standards
• Recruit, train, and lead a high-performing team, fostering a positive and collaborative work culture
• Manage P&L for the flagship location, including budgeting, expense control, and revenue generation
• Ensure an exceptional customer experience by maintaining high-quality service and addressing guest feedback promptly and professionally
• Partner with the corporate team to execute local marketing initiatives and build relationships within the community to drive brand awareness and customer traffic
• Maintain compliance with health and safety regulations, as well as all company policies and procedures
• Transition from General Manager to a multi-unit role, overseeing operations, performance, and profitability across multiple locations
• Ensure all locations operate efficiently and consistently with brand standards, providing guidance and support to each store manager
• Mentor and coach store managers, creating a leadership pipeline to support ongoing growth
• Collaborate with the corporate team to develop and execute strategies for new location openings, including site selection, staffing, and operational setup
• Monitor and analyze financial and operational metrics across all locations, identifying opportunities for improvement and implementing solutions
• Act as a key ambassador for the brand, promoting its mission and values both internally and externally

Preferred Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field
• Multi-unit management experience