Pathology Support Coordinator

Summary

Join Natera, a global leader in cell-free DNA testing, as a Pathology Support Coordinator. You will review cases for accuracy, assist colleagues, ensure proper notes and holds are placed on cases, communicate with other departments, and make outbound calls to pathology labs. This role requires high accuracy and attention to detail, excellent communication skills, and experience in the medical industry. You will need a high school diploma or equivalent and 2+ years of relevant experience. Natera offers competitive benefits including comprehensive medical, dental, vision, life and disability plans, free testing for employees and their families, fertility care benefits, and more.

Requirements

• High School Diploma (or equivalent) required
• 2+ years of medical industry related experience
• Previous computer experience is required
• Previous data entry experience is required
• Trained on all product types and able to accession with high accuracy and efficiency consistently
• Ability to handle most escalations, discrepancies, and holds
• Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
• Typing speed of at least 45wpm with high accuracy
• Excellent oral and written communication skills required
• Excellent critical thinking skills and the ability to use good judgment
• Ability to perform required duties with a high degree of accuracy and attention to detail
• Positive attitude and ability to work well with others

Responsibilities

• Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc)
• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Performs other duties as assigned

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program