Patient Care Services Representative

Summary

Join Winona, a leading telemedicine company, as a Patient Care Services Representative! This full-time role requires you to act as a liaison between patients and the company, ensuring a seamless experience. You will answer patient questions, resolve issues, maintain records, and engage with patients to ensure satisfaction. The position requires medical experience, excellent communication skills, and proficiency in various computer programs. Winona offers flexible hours, remote work options, a fun work environment, and employee engagement activities.

Requirements

• Experience working in a medical-related job
• Excellent English communication and writing skills
• English proficiency must be at C1 or C2
• Strong customer service experience
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
• Comfortable making calls with patients
• Attention to detail and a good sense of judgment

Responsibilities

• Serve as a facilitator between the patient and the company, ensuring a seamless experience
• Answering questions about Willow’s, offering accurate information about our products and services
• Delivering information about Willow’s offerings
• Ensuring patient satisfaction and maintaining professional patient support
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
• Keep records of patient interactions, process patient accounts, and file documents
• Take the extra mile to engage with patients
• Stay updated with Willow’s products, policies, and services to provide informed support

Preferred Qualifications

• Experience working in telemedicine or related medical contexts
• Experience supporting customers through the Intercom platform

Benefits

• Flexible hours
• Work wherever you choose
• Fun and casual work environment
• Employee engagement activities and virtual gatherings