Patient Care Services Representative

Summary

Join Winona, a leading telemedicine company specializing in HRT for women in menopause, as a Patient Care Services Representative. This full-time role involves acting as a liaison between patients and the company, ensuring a seamless experience. You will answer patient questions, resolve issues, maintain records, and engage with patients to ensure satisfaction. The position requires experience in a medical setting, excellent communication skills, and proficiency in various computer programs. Winona offers flexible hours, remote work options, a fun work environment, and employee engagement activities.

Requirements

• Experience working in a medical-related job
• Excellent English communication and writing skills
• English proficiency must be at C1 or C2
• Strong customer service experience
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
• Comfortable making calls with patients
• Attention to detail and a good sense of judgment

Responsibilities

• Serve as a facilitator between the patient and the company, ensuring a seamless experience
• Answering questions about the company, offering accurate information about our products and services
• Delivering information about the product
• Ensuring patient satisfaction and maintaining professional patient support
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
• Keep records of patient interactions, process patient accounts, and file documents
• Take the extra mile to engage with patients
• Stay updated with products, policies, and services to provide informed support

Preferred Qualifications

• Experience working in telemedicine or related medical contexts
• Experience supporting customers through the Intercom platform

Benefits

• Flexible hours
• Work wherever you choose
• Fun and casual work environment
• Employee engagement activities and virtual gatherings