Customer Care Representative

Summary

Join Noah Medical, a leader in medical robotics, as a Customer Care Representative! In this role, you will be the primary point of contact for customer support, managing orders, processing returns, and resolving issues. You will collaborate with sales and service teams to ensure customer satisfaction. The position requires strong communication and problem-solving skills, along with experience in the medical equipment industry. Noah Medical offers a comprehensive benefits package, including competitive pay, health insurance, 401K, paid time off, and flexible work arrangements. This role involves defining business processes for the Customer Service team and ensuring compliance. Apply today to revolutionize robotic surgery with us!

Requirements

• Bachelor's or Associate's degree preferred, or equivalent experience
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day
• Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases - Salesforce, Oracle, SAP, NetSuite, etc…)
• Excellent verbal and written communication skills, strong multitasking abilities
• The drive to solve problems and meet goals

Responsibilities

• Provide positive customer experiences over the phone or through email
• Receive and process customer orders through the company ERP system
• Receive and process customer complaints into the company CRM system
• Process customer returns and issuing credits
• Escalate customer communication the department cannot resolve
• Effectively communicate cross functionally with all levels of the organization
• Maintain business systems for data accuracy
• Process and direct incoming email
• Work closely with the quality department to process customer complaints and investigations
• Help define business processes for the Customer Service team to establish repeatable and scalable activities and to ensure compliance to meet regulatory and financial obligations

Preferred Qualifications

5 years Customer Service experience in the medical equipment industry

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules