Patient Care Specialist

Summary

Join Carrum, a health tech company transforming the healthcare system to create an unmatched experience for patients. As a Patient Care Specialist, you will provide comprehensive non-medical support throughout the entire episode of care, serving as the patient's biggest advocate and creating a welcoming and comforting end-to-end experience.

Requirements

• A minimum of 2 years of experience as a patient care navigator, health navigator, care coordinator, or customer services representative in a healthcare setting
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• A natural understanding of what high-touch patient care and support entails
• Basic understanding of clinical terminology
• Excellent written and verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Appropriately handle confidential information and adhere to HIPAA requirements
• Ability to communicate patient's needs across the organization and with our Centers of Excellence
• Strong 'patient first' values
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• The ability to problem solve and think creatively

Responsibilities

• Be the voice of Carrum Health to our patients throughout their journey
• Guide patients through the Carrum program, from initial onboarding through the completion of their surgery
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision
• Serve as the patient advocate and liaison while partnering with the clinical teams at Carrum's Centers of Excellence
• Collaborate with other Care Management team members to continuously evaluate where procedures can be streamlined or policies updated
• Work cross-functionally to ensure the patient's voice is addressed in everything from product enhancements to marketing and customer success
• Ensure an individualized, high-touch experience for each Carrum patient
• Proactively monitor, identify, and communicate gaps and issues that may impact any aspect of the Patient care journey
• Occasional evening and weekend monitoring of escalations, especially for traveling patients

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan