Patient Care Navigator

Summary

Join Pearl Talent as a Patient Care Navigator and guide patients through their healthcare journeys. This fully remote, full-time independent contractor role offers a flexible schedule (40 hours/week, Monday-Friday, 11 AM-8 PM EST). You will be the primary point of contact for patients, coordinating care, answering inquiries, facilitating referrals, and providing emotional support. The ideal candidate possesses 2+ years of experience in customer service or healthcare support, excellent communication skills, and proficiency in various software tools. Benefits include generous PTO, HMO coverage after 3 months, direct mentorship, learning and development opportunities, and a global networking experience. Apply now to embark on this rewarding career path.

Requirements

• Excellent written and verbal communication skills in English (neutral accent preferred)
• 2+ years of experience in customer service, healthcare support, or care navigation roles
• Strong understanding of the healthcare system and patient care processes
• Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
• Strong attention to detail with the ability to manage multi-step patient processes efficiently
• Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Responsibilities

• Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination
• Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey
• Coordinate with healthcare providers and specialists to deliver seamless patient experiences
• Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources
• Educate patients on available services, preventative care, and next steps
• Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs
• Provide compassionate listening and emotional support to patients managing complex medical issues
• Address concerns empathetically and advocate for patients’ needs throughout their healthcare journey
• Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools
• Track and report patient outcomes to identify opportunities for workflow improvements
• Provide feedback to internal teams on patient needs and operational enhancements
• Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation

Preferred Qualifications

• Background in sales or patient onboarding
• Familiarity with HIPAA compliance and confidentiality standards
• Experience using Slack, Zoom, and other virtual communication tools

Benefits

• Ample paid time off to rest and recharge
• HMO coverage after 3 months
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Flexible hours that support a healthy work-life balance