Patient Enrollment Coordinator

Summary

Join M3 Wake Research, a leading clinical research company, as a Patient Enrollment Coordinator. This remote position, supporting the Lake City, FL site, offers a rewarding career path in patient enrollment and clinical research. As a Patient Enrollment Coordinator, you will be responsible for the timely enrollment of patients into clinical research studies. Your key duties include initiating phone contact with potential participants, conducting pre-screening interviews, providing study information, scheduling screening visits, and maintaining accurate records in the CTMS database. This role requires strong communication skills, attention to detail, and the ability to learn new software and technology. M3 Wake Research offers competitive wages and benefits, including 401(k) with matching, dental, disability, employee assistance program, flexible spending account, health, life, paid time off, and vision insurance.

Requirements

• High school diploma (or equivalent) required
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required
• Highly developed skills in communication clarity, accuracy, and attention to detail
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms
• Demonstrated capacity to learn and utilize new software and technology

Responsibilities

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits
• Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc
• Consistently provide outstanding customer service with every patient interaction
• In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary
• Schedule onsite screening visits for eligible patients within established scheduling guidelines
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures
• Track information and report data such as call outcomes, limiting factors, etc.; as directed
• Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed
• Maintain compliance with all standardized patient enrollment processes and procedures
• Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions

Preferred Qualifications

• Professional medical certification, associates, or bachelor’s degree preferred
• Candidates with transferable skills and strong track records of success in other industries are strongly encouraged to apply
• Previous experience as a medical assistant, nurse or EMT is strongly preferred
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance