Patient Enrollment Coordinator

Summary

Join M3 Wake Research as a Patient Enrollment Coordinator and embark on a rewarding career in clinical research. This entry-level, remote position offers significant growth opportunities and involves enrolling patients in clinical studies. You will be responsible for contacting potential participants, conducting pre-screening interviews, providing study information, and scheduling visits. The role requires strong communication and customer service skills, along with the ability to learn new software and technology. Prior experience in a call center or healthcare setting is preferred, but not required. M3 Wake Research offers competitive wages and a comprehensive benefits package, including health insurance, paid time off, and retirement benefits.

Requirements

• High school diploma (or equivalent) required
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required
• Highly developed skills in communication clarity, accuracy, and attention to detail
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms
• Demonstrated capacity to learn and utilize new software and technology

Responsibilities

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits
• Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc
• Consistently provide outstanding customer service with every patient interaction
• In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary
• Schedule onsite screening visits for eligible patients within established scheduling guidelines
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures
• Track information and report data such as call outcomes, limiting factors, etc.; as directed
• Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed
• Maintain compliance with all standardized patient enrollment processes and procedures
• Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions

Preferred Qualifications

• Professional medical certification, associates, or bachelor’s degree preferred
• Previous experience as a medical assistant, nurse or EMT is strongly preferred
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required

Benefits

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance