Remote Patient Outreach Coordinator

Summary

Join our team at Shields and contribute to making a difference in patients' lives every day. As a Pharmacy Technician, you will proactively grow the specialty pharmacy patient population, educate patients on services offered, and protect Shields values by keeping information confidential.

Requirements

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy
• Strong verbal communication and phone skills
• Enjoys talking with patients and can empathize with their situation
• Proactively engaging patients telephonically
• Ability to quickly build rapport and relate with patients over the phone
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
• Excellent communication, organizational and prioritization skills
• Attention to detail
• Ability to learn new processes and implement them quickly
• Results-oriented with a positive outlook
• Proficient in Microsoft Office particularly Excel, Word, and Outlook
• Prior customer service experience / outbound call experience

Responsibilities

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential
• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM)
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
• Perform other duties as assigned

Benefits

Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)