Patient Experience Representative

Summary

Join PocketHealth as a Patient Experience Representative (Spanish Bilingual) and make a real difference in healthcare. You will provide timely technical support and guidance to patients via phone and email, helping them access their health records and navigate the platform. This role is crucial for patient satisfaction and directly impacts the future development of the PocketHealth platform. Your feedback will shape product improvements, and this position offers growth opportunities within the company. Previous representatives have advanced to roles in Customer Success, UI/UX, and Engineering. The ideal candidate is independent, self-motivated, and passionate about healthcare, with excellent communication skills in Spanish and English.

Requirements

• Excellent communication skills in Spanish and English (verbal and written)
• 2-3 years in a customer service role with communication over phone and email
• Outstanding organizational skills and an ability to juggle multiple tasks
• Ability to work Monday to Friday, either 8-4, 9-5, or 10-6 EST

Responsibilities

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
• Be a key contact for patients looking to access their health records and navigate the PocketHealth platform
• Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform

Preferred Qualifications

• Experience with or passion for healthcare
• Technical Support experience
• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals

Benefits

• Working remotely
• Competitive salaries and benefits (stock options too!)
• Four weeks of paid time off
• Unlimited wellness days
• Extended mental health coverage