Patient Access Representative

Summary

Join Revenue Enterprises, a family-owned customer service contact center, as a remote Patient Scheduler! In this full-time, regular position, you will handle 80-120 inbound calls daily, scheduling various medical services. Responsibilities include performing audits, pre-authorization duties, and outbound calls. The ideal candidate possesses medical scheduling experience, strong customer service skills, and the ability to multitask in a fast-paced environment. Competitive pay, including bonuses, and a comprehensive benefits package are offered. This is a hybrid work model with one day of in-office training required, then 100% remote.

Requirements

• Must be a Colorado or Wyoming resident
• 2+ years professional experience, with demonstrated history of retention
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Must be able to work M-F 7-5pm

Responsibilities

• Handle 80-120 IB calls per day, accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services
• Perform off-phone auditing, pre-authorization duties, and OB calls as required

Preferred Qualifications

• Experience in customer service and/or healthcare preferred (but not required)
• Bilingual English/Spanish skills a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Medical scheduling experience greatly preferred
• Ready to join a fast-paced team
• Able to multi-task
• Talented at customer service
• Strong listener and proactive attitude to meet patient needs and escalate as required by Client processes and safety standards
• Has patience and is calm and helpful
• Has a great phone voice and an empathetic tone
• Is able to implement changes quickly and maintain strict organization
• Is able to be a great team player
• Is willing to grow with BPO and stay on the team with longevity
• Accurate - Low error rate on existing teams (if applicable)

Benefits

• Salary- $37,440 - $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay)
• Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
• Health, Vision, and Dental Insurance
• Life Insurance and Disability
• Generous PTO accrual from day 1
• 401(k) plan with company matching
• Employee Assistance programs and discounts via LifeMart
• $500 Retention Bonus after 6 months of employment
• Hybrid work model – One day of in office training required, 100% remote after that!