Patient Financial Services Representative

Summary

Join Trajectory, a leading revenue cycle management company, as a Patient Financial Services Representative! In this vital role, you'll provide exceptional customer service to patients, managing their medical billing inquiries and payment processing. You will handle inbound calls, assist with financial concerns, and ensure seamless revenue cycle management. Fluency in English and Spanish is essential. This remote position offers significant growth opportunities and exceptional benefits. If you're a dedicated and compassionate individual passionate about helping patients, apply today!

Requirements

• High school diploma or equivalent; some college coursework in a related field is a plus
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficiency in using computer applications and billing software
• Ability to handle confidential information with discretion

Responsibilities

• Professionally handle inbound calls from patients regarding their medical bills and financial matters
• Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care
• Collect payments over the phone, ensuring accurate recording and documentation
• Assist patients in setting up payment plans, as needed
• Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges
• Provide clarification on any discrepancies or questions related to EOBs
• Investigate and research claims that require further attention, such as denied claims or billing disputes
• Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently
• Communicate fluently in both English and Spanish to serve our diverse patient population effectively
• Maintain detailed and accurate records of all patient interactions, payments, and resolutions
• Generate reports as required to track and analyze billing and collection trends
• Stay up-to-date with healthcare billing regulations and compliance standards
• Ensure all interactions and processes adhere to HIPAA guidelines
• Strive for first-call resolution and maintain high levels of patient satisfaction
• Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns

Preferred Qualifications

• Bilingual proficiency in English and Spanish is preferred
• Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus

Benefits

• Employer sponsored Major Medical
• Employer sponsored Dental
• Employer sponsored Vision
• Accidental Death and Disability insurance
• Short term disability
• 4.5% 401K matching
• Flexible spending account
• Generous paid time off
• True opportunity for advancement
• This job is remote