Patient Outreach Specialist

Summary

Join Vesta Healthcare, a specialized medical group focused on aging adults with long-term home care needs. We're seeking a passionate and detail-oriented individual to serve as an internal expert on member and caregiver onboarding. You will manage a call list, educate members and care teams, coordinate program consent, collaborate with the clinical team, and partner with other coordinators. This role requires fluency in English and another language (Spanish/Mandarin/Cantonese/Russian), 2-3 years of relevant experience, and strong communication and problem-solving skills. We offer competitive benefits, including health insurance, paid time off, and a monthly reimbursement for home office expenses.

Requirements

• Fluency in English and Spanish/Mandarin/Cantonese/Russian
• 2-3 years of inside sales, call center, sales/business development, telephonic outreach, recruiting, or other similar experience
• Comfortable being on the phone throughout the day

Responsibilities

• Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
• Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
• Coordinate with members, caregivers, and family to ensure program consent and acceptance
• Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
• Partner with Program Engagement Coordinators and Operations Assistants in successfully transitioning newly onboarded members to the ongoing program experience
• Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption
• Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets
• Track all activities through compliance with engagement milestones
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

Preferred Qualifications

• 1-3 years experience working in customer service
• A Bachelor's degree or equivalent work experience
• The ability to understand and articulate the benefits of our program
• The ability to exercise judgment independently and voice noticeable issues or trends
• Strong verbal and written communication skills; is able to communicate professionally with patients and customers
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• Passion about healthcare and affecting change in the current healthcare environment
• A strong proficiency in computer software navigation
• Ability to perform duties as assigned or requested
• Comfort in a dynamic and always evolving startup environment

Benefits

• Competitive health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Sick/personal days
• 12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k plus match