Massive Bio is hiring a
Patient Relations Coordinator

Summary

The Patient Relations Coordinator role at Massive Bio is a remote position for a key team member who will communicate with cancer patients and caregivers in various international markets. The candidate should have relevant customer service sales experience, fluency in English and the local language, excellent communication skills, problem-solving abilities, data entry skills, software skills, and be a citizen living in Italy, France, Spain, Germany, Greece, Israel, Brazil, or Poland.

Requirements

• BS/BA degree or equivalent experience
• 2+ years of customer service sales, preferably healthcare-based
• Familiarity with medical terminology and the health care system
• Fluent in English; native in the language of a related country
• Excellent verbal and written communication skills
• Ability to rapidly solve problems while talking with patients and caregivers
• Excellent listening skills
• Intermediate level data entry skills
• Intermediate software skills utilizing mobile device applications, e-mail, Microsoft

Responsibilities

• Receive and make calls from cancer patients and caregivers to provide them with information on Massive Bio services and general oncology matters
• Place call to cancer patients and caregivers to expedite enrollment in Massive Bio services
• Assist in signing up patients to Massive Bio Services and communicate with office staff and case managers the status of each client
• Collect patients’ feedback from the calls and share Massive Bio’s sales and marketing, product development, and delivery operations teams
• Support case managers to reach out and get updates from patients and caregivers when necessary
• Keep CRM systems current; following up communication with patients; reporting results to internal leadership and team members
• Support case managers in organizing Meet&Greet meetings when necessary
• Support the Business Development Team to directly track physician patients
• Support the Marketing Team to do or control translations for local languages

Preferred Qualifications

Being a citizen and actively living in Italy, France, Spain, Germany, Greece, Israel, Brazil, or Poland