Patient Safety Officer

Summary

Join Included Health's Clinical Quality and Safety team as a Patient Safety Officer (MD/DO) and lead a team focused on improving patient care. You will oversee quality and safety programs, audit care practices, and collaborate with clinical and operational leaders. Responsibilities include analyzing data, investigating complaints, implementing safety initiatives, and facilitating training. This remote position requires a current unrestricted US medical license, board certification, and significant experience in healthcare quality or patient safety. The ideal candidate is data-driven, collaborative, and passionate about enhancing healthcare. Included Health offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• Physician with a current unrestricted US license and 5+ years of experience
• Board certification required
• At least 3 years of experience in a healthcare quality or patient safety role, or 5 years of experience in progressively responsible leadership roles
• Licensed and in good standing with the state medical board(s)
• Be able to write and communicate medical information at a level appropriate to different audiences, including other clinicians, patients, analysts/data scientists, and executives
• This is a remote position, so a reliable high-speed internet connection is required

Responsibilities

• Administer quality and safety programs across service lines or populations, collaborating with clinical operations managers to address risks and lead improvements
• Lead a patient safety team, fostering a culture of safety and accountability across the organization
• Analyze clinical quality and safety data, including documentation reviews, patient outcomes, satisfaction, and call evaluations
• Perform and audit case and call reviews to ensure consistent, high-quality feedback
• Identify improvement opportunities and work with management, training, and operations teams to implement solutions
• Investigate and address complaints, quality issues, and patient safety events, participating in RCA2 processes
• Lead patient safety initiatives, including the development and implementation of safety protocols, policies, and procedures
• Monitor and analyze patient safety data to identify trends, risks, and opportunities for improvement
• Collaborate with cross-functional teams to implement corrective actions and ensure compliance with safety standards
• Facilitate safety training and education programs for clinical and operational staff to promote a culture of safety
• Serve as a key resource for patient safety-related concerns, providing guidance and support to staff and leadership
• Support training plans by defining relevant goals for specific services or populations
• Represent clinical quality and safety in client meetings, audits, and internal presentations, contributing to top priority areas
• Collaborate with the credentialing team to support committee activities and recommend performance improvement plans
• Uphold security and HIPAA regulations, modeling our culture and values in all work
• Partner with Health Economics, Research, and Clinical Affairs teams to refine clinical effectiveness measures

Preferred Qualifications

• Experience in patient safety, risk management, or related fields is highly valued
• Knowledge of patient safety frameworks, tools, and methodologies (e.g., RCA, FMEA, Just Culture) is preferred
• Prior experience in healthcare quality or CPHQ is valued
• Prior experience with analysis and reporting software (Looker, Tableau) or advanced features of spreadsheets (can perform complex functions)
• Be systems-oriented, analytical, and understand how the different parts of the healthcare system work together (or don't) to produce an observed result
• Agile and comfortable with working in an environment that values change
• Continuous improvement mindset and willingness to teach and to learn from other members of the team

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work