Patient Service Representative

Summary

The Patient Service Representative at Northwestern Medicine supports the service area by checking patients in and out of appointments, demonstrating excellent customer service. The role requires a high school diploma or GED equivalent with zero to two years of experience in a customer service position. Preferred qualifications include a Bachelor's degree, previous experience in a healthcare setting, working knowledge of medical terminology, and bilingualism.

Requirements

• High school diploma or GED equivalent
• Zero (0) to two (2) years experience in a customer service position

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
• Completes check-in/out functions as directed
• Confirms and updates patient identification and demographic/insurance information
• Completes patient registration as needed
• Obtains patient consents/authorizations
• Collects co-payments, past due balances and point of service payments
• Posts payments, processes billing information and performs ‘end of day’ cash drawer closing
• Keeps waiting area clean and comfortable
• Informs patients of any delays or changes in appointment status
• Schedules appointments as necessary
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
• May perform other duties as assigned

Preferred Qualifications

• Bachelor's degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual