Patient Service Representative
closedNorthwestern Medicine
πUnited States
Job highlights
Summary
The Patient Service Representative at Northwestern Medicine supports the service area by checking patients in and out of appointments, demonstrating excellent customer service. The role requires a high school diploma or GED equivalent with zero to two years of experience in a customer service position. Preferred qualifications include a Bachelor's degree, previous experience in a healthcare setting, working knowledge of medical terminology, and bilingualism.
Requirements
- High school diploma or GED equivalent
- Zero (0) to two (2) years experience in a customer service position
Responsibilities
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
- Completes check-in/out functions as directed
- Confirms and updates patient identification and demographic/insurance information
- Completes patient registration as needed
- Obtains patient consents/authorizations
- Collects co-payments, past due balances and point of service payments
- Posts payments, processes billing information and performs βend of dayβ cash drawer closing
- Keeps waiting area clean and comfortable
- Informs patients of any delays or changes in appointment status
- Schedules appointments as necessary
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
- May perform other duties as assigned
Preferred Qualifications
- Bachelor's degree
- Previous experience in a healthcare setting
- Working knowledge of medical terminology
- Bilingual
This job is filled or no longer available
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