Square is hiring a
Payment Operations Manager

Summary

The job is for a Payments Operations Manager at Cash App & Afterpay, responsible for managing payment operations across multiple acquirers, gateways, networks, and product types. The role requires 5+ years of experience in the payments industry, strong understanding of the end-to-end payments ecosystem, and proficiency with analytics platforms.

Requirements

• 5+ years experience in the payments industry at either a bank, acquirer, fintech, or similar
• Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment
• Experience working cross-functionally with Payment Partnerships, Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations
• Exposure to and experience working with multiple external partners in the payments supply chain
• Strong business analytic skills, including the ability to use data to drive and influence business requirements
• Excellent business acumen, communication skills, and self starting attitude

Responsibilities

• Manage payment operations across multiple acquirers, gateways, networks, and product types
• Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates
• Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners
• Enjoy getting into the weeds to deeply understand our systems to address day-to-day needs and also look for patterns or gaps which may lead to more strategic opportunities
• Design and monitor reporting that capture deep insights related to processing performance, including both payment industry standards, as well as Cash-specific metrics
• Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas

Preferred Qualifications

Proficiency with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Retirement Plans including company match
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Learning and Development resources